By accessing or using DACORIS CRIS, you agree to these Terms of Service. If you use the service on behalf of an institution, you confirm that you are authorised to bind that institution or that your use is authorised under an agreement between the institution and DACORIS. If you do not agree, do not access or use the service.

DACORIS CRIS provides configurable research information management, workflow, reporting, analytics, collaboration and integration capabilities. Features may vary according to the subscribed modules, implementation scope, user role, hosting model and service tier. Demonstration, pilot, beta or trial features may be incomplete, may change and may be subject to additional limitations.

Subject to payment of applicable fees and compliance with the governing agreement, DACORIS grants the customer and its authorised users a limited, non-exclusive, non-transferable, revocable right to access and use the subscribed service for the institution's internal research, education, administration, reporting and related authorised purposes during the subscription term.

No right is granted to resell, sublicense, commercially exploit, reverse engineer, copy or create derivative products from DACORIS CRIS, except to the extent such restriction is prohibited by law or expressly permitted in writing.

As between DACORIS and the customer, the customer retains ownership of the data, documents and other content it or its authorised users submit to the service ("Customer Content"). The customer grants DACORIS a limited right to host, copy, transmit, process, back up and otherwise handle Customer Content only as necessary to provide, secure, support and improve the contracted service, comply with law and exercise legal rights.

The customer represents that it has the necessary rights, notices, approvals, consents and lawful bases to provide Customer Content and instruct DACORIS to process it. The customer is responsible for the accuracy, quality, legality and appropriate classification of Customer Content.

DACORIS and its licensors retain all rights in the platform, software, architecture, interfaces, documentation, designs, workflows, methods, trademarks, service names, templates and improvements, excluding Customer Content. Feedback may be used to improve the service without identifying the customer or disclosing confidential information, unless otherwise agreed.

Each party must protect the other party's confidential information using at least reasonable care and use it only for the purpose of the relationship. Confidential information does not include information that is publicly available without breach, already lawfully known, independently developed or lawfully received without confidentiality restriction. Disclosure may be made where required by law, provided notice is given where legally permitted.

Each party will comply with its obligations under applicable data-protection law. Where DACORIS processes personal data on behalf of an institutional customer, the parties should execute an appropriate data-processing agreement that addresses instructions, confidentiality, security, subprocessors, assistance, breach notification, audits, international transfers and deletion or return of data.

The service may interoperate with third-party systems, databases, identifiers, repositories and reference managers. Use of a third-party service may be subject to separate terms, licences, quotas and privacy notices. DACORIS is not responsible for a third party's independent service, data accuracy, availability or changes, but will remain responsible for its own contractual obligations and for subprocessors it appoints under the applicable agreement.

Matching, alerts, dashboards, classifications, risk indicators and generated reports are decision-support tools. They may depend on customer data, external metadata, rules and configuration that can be incomplete or inaccurate. Users must apply professional judgement and verify information before making funding, employment, promotion, ethics, regulatory, academic progression or other significant decisions. DACORIS CRIS is not a substitute for an ethics committee, regulator, legal adviser, auditor, funder or authorised institutional decision-maker.

DACORIS will provide availability, support, maintenance, backups and recovery services according to the applicable service tier and service-level agreement. Planned maintenance, emergency maintenance, internet failures, customer systems, third-party integrations, force majeure and events outside reasonable control may affect availability. DACORIS may modify features to improve security, performance, usability or legal compliance, while seeking to avoid materially reducing contracted core functionality during a paid term.

Fees, billing terms, taxes, implementation costs and renewal arrangements are stated in the applicable proposal, order form or agreement. Unless otherwise stated, fees are exclusive of taxes and non-refundable except as required by law or expressly provided in the governing agreement. Late payment may lead to suspension after appropriate notice, subject to contractual and legal requirements.

Trial, pilot and demonstration environments are provided for evaluation and may use sample data, reduced functionality, limited capacity or shorter retention. They should not be used for production, sensitive or mission-critical information unless a written pilot agreement expressly authorises that use and defines the safeguards. DACORIS may end or modify a free evaluation on reasonable notice.

DACORIS warrants that it will provide contracted services with reasonable skill and care and substantially in accordance with agreed documentation. Except for express warranties in a signed agreement and to the maximum extent permitted by law, the service is provided "as is" and "as available". DACORIS does not warrant that every feature will be uninterrupted or error-free, that third-party data will be complete or accurate, or that use of the service alone will ensure legal, regulatory, ethical, funding or institutional compliance.

To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, punitive or consequential loss, or for loss of profits, revenue, goodwill or anticipated savings, except where such exclusions are prohibited. Any aggregate liability cap, exclusions and exceptions for confidentiality, data protection, intellectual property, fraud, wilful misconduct or other matters should be stated in the applicable institutional agreement. Nothing in these Terms excludes liability that cannot lawfully be excluded.

The customer will be responsible for third-party claims arising from unlawful Customer Content, unauthorised instructions, misuse of the service or violation of another person's rights by the customer or its users. DACORIS will be responsible for claims to the extent caused by its breach of the governing agreement, applicable law or another indemnity expressly accepted in writing. Detailed defence, notice and settlement procedures should be defined in the institutional agreement.

DACORIS may suspend access where reasonably necessary to address a security threat, unlawful use, material breach, non-payment, regulatory requirement or risk to the service or other users. Where practicable, DACORIS will provide notice, limit the suspension to the affected account or function and restore access once the issue is resolved.

The term, renewal and termination rights for an institutional service are stated in the governing agreement. On termination or expiry, access will end and Customer Content will be exported, returned, retained or deleted according to the agreement, legal requirements and technical process. Provisions intended to survive—including confidentiality, intellectual property, payment obligations, limitations and dispute terms—will continue.

Unless a signed agreement states otherwise, these Terms are governed by the laws of Kenya. The parties should first attempt in good faith to resolve a dispute through authorised representatives. If unresolved, the dispute will be handled through the forum and procedure specified in the applicable agreement or, in the absence of such terms, by courts of competent jurisdiction in Nairobi, Kenya.

DACORIS may update these Terms to reflect changes in the service, law or operating practices. The revised Terms will state their effective date. Material changes affecting a paid institutional subscription will be handled according to the governing agreement and applicable law.

Neither party may assign a signed institutional agreement except as permitted by that agreement. Failure to enforce a provision is not a waiver. If a provision is unenforceable, the remainder remains effective. Headings are for convenience. Electronic notices and signatures may be used where lawful. These Terms, together with referenced policies and applicable signed agreements, form the relevant agreement between the parties.

Questions about these Terms may be sent to info@dacoris.com or directed by telephone to +254 732 436 199. Postal or physical correspondence may be addressed to DACORIS CRIS, DACORIS Group, based at Strathmore University, Nairobi, Kenya.